Just last week, I, a loyal, paying customer of a financial institution, was directed to " customer service" when I called with a problem. I ended up connected to a young man with a very strong East Indian accent and a very weak ability to speak in recognizable English of any kind. Worse, he was obviously taking my call at home, probably in a foreign country, as I could actually hear children talking and crying in the background.
Really? Is this the way to treat a loyal, paying customer who has a problem? Give him someone he cannot communicate with? I say it is wrong, unprofessional, and rude!
Here at Tarrant Insurance Agency, in beautiful Ava, Missouri, if you call us, you will get an English-speaker. y si necesita, alguien que habla Espanol tambien! 417683-1035
Dan Ricciardelli